{"id":3966,"date":"2023-04-04T13:29:29","date_gmt":"2023-04-04T11:29:29","guid":{"rendered":"https:\/\/www.micromedia.eu\/benelux\/?page_id=3966"},"modified":"2026-03-27T11:39:23","modified_gmt":"2026-03-27T10:39:23","slug":"returns","status":"publish","type":"page","link":"https:\/\/www.micromedia.eu\/benelux\/en\/returns\/","title":{"rendered":"Returns & repairs"},"content":{"rendered":"

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Return requests can be requested independently from us via our RMA form. Repair requests are not covered in this.<\/p>\n

For more information on requesting returns, please refer to our Support and RMA Guide. This can be found at Micromedia Online<\/a>, under the \u2018Support documents\u2019 heading. Please note that you will be asked to log in first.<\/p>\n

The table below explains the return reasons as used in the RMA form.<\/p>\n

\n \n\n \n \n \n \n \n \n \n \n
\n Reason for return <\/th>\n \n Note <\/th>\n <\/tr>\n
\n Not ordered <\/td>\n \n Not ordered by you, but received by you. <\/td>\n <\/tr>\n
\n Wrong product received <\/td>\n \n The product you received is not the product you ordered. <\/td>\n <\/tr>\n
\n Version exchange <\/td>\n \n The brand will replace the current product version with a new one. <\/td>\n <\/tr>\n
\n Incomplete product <\/td>\n \n The product is missing a part or accessory that should be included. <\/td>\n <\/tr>\n
\n Brand recall <\/td>\n \n The brand has decided to recall the product. <\/td>\n <\/tr>\n
\n Packaging damaged <\/td>\n \n On receipt, the packaging appears to be damaged. <\/td>\n <\/tr>\n
\n Faulty product <\/td>\n \n The product does not work. This defect must not have been caused by the user. <\/td>\n <\/tr>\n <\/table>\n<\/div>