Commercial returns can only be requested in consultation with your account manager. Other return requests (except repair requests) can be requested independently via our RMA form.
For more information on requesting returns, please refer to our Support and RMA Guide. This can be found at Micromedia Online, under the ‘Support documents’ heading. Please note that you will be asked to log in first.
The table below explains the return reasons as used in the RMA form.
|Reason for return
|Not ordered by you, but received by you.
|Wrong product received
|The product you received is not the product you ordered.
|The brand will replace the current product version with a new one.
|The product is missing a part or accessory that should be included.
|The brand has decided to recall the product.
|On receipt, the packaging appears to be damaged.
|The product does not work. This defect must not have been caused by the user.