Commercial returns can only be requested in consultation with your account manager. Other return requests (except repair requests) can be requested independently via our RMA form.
The table below explains the return reasons as used in the RMA form.
|Reason for return||Note|
|Not ordered||Not ordered by you, but received by you.|
|Wrong product received||The product you received is not the product you ordered.|
|Version exchange||The brand will replace the current product version with a new one.|
|Incomplete product||The product is missing a part or accessory that should be included.|
|Brand recall||The brand has decided to recall the product.|
|Packaging damaged||On receipt, the packaging appears to be damaged.|
|Faulty product||The product does not work. This defect must not have been caused by the user.|