Returns & repairs

Return requests

Commercial returns can only be requested in consultation with your account manager. Other return requests (except repair requests) can be requested independently via our RMA form.

For more information on requesting returns, please refer to our Support and RMA Guide. This can be found at Micromedia Online, under the ‘Support documents’ heading. Please note that you will be asked to log in first.

The table below explains the return reasons as used in the RMA form.

Repair requests

You can see which brands are eligible for the repair service at the bottom of this page. Repairs can only be requested for brands for which Micromedia handles the repair. If a brand is not listed, it is not possible to submit a repair request to Micromedia for handling. A product within warranty will usually be repaired free of charge, but this does not guarantee that a repair within warranty will always be free of charge. Some brands accept repair requests even after the warranty, check the applicable terms and conditions.

Repairs must be requested individually via the ‘RMA form – repair’. If a repair is not possible, a minimum equivalent product may be offered as a replacement at the discretion of the brand.

To download the RMA forms in another language, select the desired language at the top of this page.